Shipping

SHIPPING

We want your Merennia order to reach you as smoothly as possible. Here’s what you need to know about processing, delivery and fulfilment.

PROCESSING TIMES

Some Merennia products are made or finished to order, while others are produced and dispatched by one of our trusted fulfilment partners.

Processing times therefore vary depending on the product and fulfilment method. We’ll prepare your order as quickly as possible and send you a shipping confirmation once it has been dispatched, including tracking information where available.

UK DELIVERY

Merennia is a UK based brand. Standard delivery to UK addresses is included in the displayed product price unless otherwise stated, so there will be no unexpected standard delivery charge added at check out.

Standard UK delivery is included in the displayed product price unless otherwise stated. There will be no unexpected standard delivery charge added at checkout.

Estimated delivery times will be shown during checkout where available. These estimates are provided as a guide and may occasionally be affected by circumstances outside our control.

INTERNATIONAL DELIVERY

International delivery is available to selected destinations. Available shipping options, costs and estimated delivery times will be displayed at checkout before you complete your purchase.

International orders may be subject to local taxes, import duties or customs charges depending on the destination and fulfilment location. Where these charges are not included at checkout, they are the responsibility of the customer.

SEPARATE DELIVERIES

Merennia works with different production and fulfilment methods across its product range. If your order contains products fulfilled from different locations, they may be dispatched separately and arrive at different times.

You will not be charged additional delivery fees after completing your purchase. Where available, tracking details will be provided for each shipment..

INCORRECT ADDRESSES

Please check your delivery information carefully before placing your order. If you notice an error, contact us as soon as possible.

Once an order has entered production, fulfilment or dispatch, we may be unable to change its delivery address. Merennia cannot accept responsibility for orders delayed or undelivered because incorrect or incomplete delivery information was provided at checkout.

DELAYS AND LOST PARCELS

Occasional delays can happen once a parcel has entered the delivery network. If your order has not arrived within the estimated delivery window, please contact us and we’ll do our best to help investigate it.

NEED HELP?

If you have any questions about your order or delivery, please contact us at hello@merennia.com.