Privacy Policy
Last updated: 9 August 2026
At Merennia, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it and how we use it when you visit our website or purchase from us.
Information we collect
When you visit our website, place an order, contact us or sign up to receive communications from us, we may collect information including your:
Name, email address, billing and delivery address, telephone number, order and transaction details, and information about how you interact with our website.
Payment information is processed securely by our payment providers. Merennia does not directly store your full payment card details.
How we use your information
We use your personal information where necessary to:
Process, fulfil and deliver your orders.
Communicate with you about your order or enquiries.
Process returns and refunds.
Operate and improve our website and services.
Prevent fraud and protect our business and customers.
Meet our legal, tax and accounting obligations.
Send marketing communications where you have chosen to receive them.
Depending on the purpose, we process your information because it is necessary to fulfil our contract with you, comply with a legal obligation, pursue our legitimate business interests, or because you have given us consent.
Who we share information with
We only share personal information where necessary to operate Merennia and provide our services.
This may include website and ecommerce providers, payment processors, delivery companies, fulfilment and print partners, email and marketing providers, analytics providers, and professional or regulatory bodies where legally required.
For example, information required to fulfil an order may be provided to the relevant fulfilment partner and delivery carrier.
Some service providers may process information outside the UK. Where this occurs, appropriate safeguards are used where required by applicable data-protection law.
Cookies
Our website may use cookies and similar technologies to make the website function correctly, remember preferences, understand how visitors use the website and, where applicable and permitted, support marketing.
Where consent is required for non-essential cookies, you will be given the opportunity to manage your preferences.
How long we keep your information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders and meeting legal, accounting and tax requirements.
Retention periods may therefore vary depending on the type of information and why we hold it.
Marketing
If you choose to receive marketing communications from Merennia, you can unsubscribe at any time using the unsubscribe option in our emails or by contacting us.
Withdrawing consent will not affect the lawfulness of any processing carried out before consent was withdrawn.
Your rights
Under UK data-protection law, you may have rights relating to your personal information, including the right to request access to it, ask us to correct inaccurate information, request deletion or restriction in certain circumstances, object to certain uses of your information, and request transfer of your information where applicable.
You also have the right to object to the use of your personal information for direct marketing.
To exercise your rights, contact us at hello@merennia.com
You also have the right to raise a complaint with the UK Information Commissioner’s Office (ICO).
Security
We take reasonable steps to protect personal information and use trusted service providers to help operate our website, process payments and fulfil orders.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements. The latest version will always be available on this page.
Contact us
If you have any questions about this Privacy Policy or how Merennia handles your personal information, contact:
Merennia
Email - hello@merennia.com
United Kingdom