Returns
We hope you love your Merennia order. If something isn’t quite right, we’re here to help.
Change of mind
You have 14 days from receiving your order to let us know that you’d like to return an item.
Once you’ve notified us, you’ll have a further 14 days to send the item back.
Items should be returned unworn, unwashed and in their original condition. You’re welcome to handle and try on an item as you normally would when deciding whether to keep it.
Starting a return
To start a return, contact us at hello@merennia.com with your order number and the item you’d like to return.
We’ll reply with the appropriate return instructions.
Please don’t send an item back without contacting us first, as Merennia orders may be fulfilled from different locations.
Return postage
For change-of-mind returns, the cost of returning the item is the responsibility of the customer.
We recommend using a tracked postal service and keeping your proof of postage until your return has been completed.
If an item is faulty, damaged, incorrect or has arrived as a result of a fulfilment error, please contact us before returning it so we can arrange the appropriate solution.
Refunds
Once your return has been received, we’ll process your refund to your original payment method.
Refunds will be processed within 14 days of receiving the returned item, or receiving evidence that it has been sent back, where applicable.
Your refund will include the standard delivery charge originally paid where required by law. If you chose a more expensive delivery option, such as express delivery, the additional delivery cost may not be refundable.
Your bank or payment provider may take additional time to show the refund in your account.
Exchanges
We currently don’t offer direct exchanges.
If you’d like another size, colour or product, please return the original item for a refund and place a new order.
Faulty, damaged or incorrect items
If your item arrives faulty, damaged or incorrect, please contact hello@merennia.com with your order number and photographs of the issue where appropriate.
We’ll review the issue and arrange a replacement, refund or other appropriate solution.
Personalised products
Products that have been personalised or made specifically to your individual specifications may not be eligible for change-of-mind returns.
This does not affect your rights where an item is faulty, damaged, incorrect or not as described.
Your rights
Nothing in this Returns Policy affects your statutory rights.
Contact
For any questions regarding a return, contact: